Frequently Asked Questions
Why do I not see a certain statistic from a certain network?
We're doing the best we can with the data that we can access. Some API's do not give us the full details of your account. So far we ran into the following issue:
- Tradedoubler: We can not get click and eCPC data with this API.
If you notice something is missing or can improve your experience, feel free to chat with us or send us a message.
When do I have to pay for my subscription?
The paid packages come with a 14 day trial. After this period, you will be invoiced.
Can Affiliated.io see my data?
Hell no! Next to the fact that we do not want to see your data, your data is fully encrypted.
Why doesn’t Affiliated.io memorize my password?
We take your security seriously. You can only enter your dashboard when you actually know the password. We've added a two factor authentication as well and you can see which IP addresses are logged in and what happened during the section.
How long does it take to connect all networks?
Per network, it takes about 1-2 minutes to connect an API to our dashboard app. This mostly depends on the amount of data we need to sync. Our experience is that Google Analytics takes quite some time (up to 5 minutes) to sync due to the amount of data points. Affiliate networks like Awin, Daisycon, Tradedoubler, Tradetracker, Webgains and Partnerize take about 1 minute.
How does Two factor authentication (2FA) work?
You'll first need to install an app that supports Two factor authentication (2FA). We recommend LastPass Authenticator or Google Authenticator (iPhone & Android). Scan the QR code or enter the red number on your screen in the 2FA app and click "save". Then you should see app.affiliated.io within your 2FA app and you are done.
Can Affiliated.io also import history?
We're trying. Some networks do not allow us to sync history or at least all the way back to the beginnings. A reason to subscribe as soon as possible, so that you can create your own history 😉.
When do my statistics get updated?
Every two hours we sync every network.
What happens when a payment to Affiliated.io fails?
You account will automatically become a free account. To keep this risk as low as possible, we suggest using a creditcard.
How do I upgrade my plan?
You want to upgrade? Cool! Visit https://app.affiliated.io/subscribe and choose your plan.
How does credit work?
If you join our betalist program (currently closed) or join the referral program (in app) you may be eligible for credit. In order to receive the credit you have to upgrade to a premium plan. Credit through the referral program is awarded automatically. After awarding the credit, you may downgrade. This will not effect your credit. After your credit has reached 0 (zero) you will be billed if you have a paid plan.